frequently asked questions
What are the masks made of?
All the masks are made
of either papier mâché or Neoprene, and are painted with an acrylic paint. Neoprene
is a non-toxic semi-rigid latex.
Why does it take so long to get my mask?
Because our masks are made to order,
we ask for a three to six week lead time to get your mask to you. Often it
will not take that long, but since many of our masks are ordered for
performances, we need the time to guarantee we can get you your mask by your
performance date. If your order is very large (15+ ) we may need extra
time. We do not take orders we do not believe in good faith we can fill by
the date needed.
Why do I have to pay before you will begin
work on my mask?
Unfortunately, because of the
impersonal nature of the internet, we get many inquiries, requests and even
orders that do not follow through with payment. While we understand the
time crunch many performers are under, we do require that a financial commitment
be made before we begin processing the order.
I work for a School that will be purchasing
the masks, and they do payments by purchase order - is that ok?
Arlecchina's Masks has made
masks for many schools, and we will happily accept a purchase order to confirm
your order, and begin your masks.
How should I care for my mask?
The masks require little
maintenance. If you are going to display your mask, please do not hang it
by the elastic strap, as this can destroy the elasticity and render the strap
useless. You can clean your mask by using a slightly damp cloth. We
recommend wiping the inside of the mask before and after use, particularly
if it is used in a classroom setting. Do not immerse the mask in water,
and do not display the mask where it will be exposed to direct sunlight.
What if my mask is damaged?
Our masks are like
children to us, and therefore we are happy to offer to repair damage to our
masks for one year for free, whatever the cause. (If the mask has been completely destroyed, however,
there is not much we can do). We only ask that you pay shipping both ways.
After one year, a modest repair fee will be charged. If you wish to try to
repair damage yourself, we are happy to offer suggestions to assist you. Please contact us via
email, and we
will give you an address to ship the mask to for repair.
Is my mask an Original, or a "one of a
While each mask is unique,
they are not "one of a kind" unless specified.
I am a performer and want to use this mask in
my show. Is that okay?
We encourage the use of our
masks in performance. We ask that you give credit to the Maskmaker in your
program. Also, please be aware that other performers may be using the same
mask, unless you commission and buy the design rights to a mask. We
recommend that performers ask for adjustments in masks for the particular needs
of their show. And if you want to send us photographs of your mask
in performance, we love to receive them!
Can I make changes to a design?
Minor changes, changes
in palette, and small adjustments may be requested by the purchaser and made at the Maskmaker's
discretion. There may be an additional charge for changes.
I have an idea for a mask. Can you make it for
We are happy to discuss
commissions for new work. New masks created for clients are generally
added to the masks we offer to the public, however, if you wish to have a mask
created only for you, we can discuss that as well.
Arlecchina's Masks does not share or sell your